General Conditions of Sale
Fares quoted include all taxes except where taxes are collected locally at airport check-in. Please note that all quotes remain subject to changes and are only guaranteed once the booking has been confirmed and a non-refundable Service Fee of 50 SEK (see separate Service Fees page for more detailed information).
Unrestricted fares in La Première and Business class : Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an AF office and any refund by the issuing office
Unrestricted Economy class (Premium Economy and Economy): Changes of travel dates and refunds are permitted against a fee. The revalidation of the ticket must be done at an AF office and any refund by the issuing office.
Restricted fares offer our lowest rates in La Première, Business and Economy class and are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable.
Important: These conditions may vary according to destination and period of travel. For further details on the conditions of the fare you're booking, please call Air France bookings:
Air France Sweden Bookings center: 08-519 999 90 (Monday to Friday, 08.30 to 18.00) Flying Blue frequent flyer programme: 0771-71 99 00 If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.
FLIGHTS TO MAINLAND CHINA
If you are traveling from Paris to mainland China, you must perform a Covid-19 PCR test and a serological test (IgM) in Paris. This rule also applies if you are in transit in Paris. If the results of these tests (PCR, IgM or both) are positive, you will not be able to continue your trip to China. In this case, your flight ticket for the trip between Paris and China will no longer be valid. You will have to contact our customer service to modify your ticket and, if necessary, return to your country of departure as soon as your situation allows it.
Internet service fee
A Service Fee of 40 SEK is charged for each ticket bought online on www.airfrance.se. This Service Fee is included in the total fare given by the system once you have confirmed your booking and the ticket has been issued. For example, if you have made a booking for 3 persons, the Internet Service Fee will be 120 SEK.
You can make a booking and pay for your tickets online, provided you have a creditcard (American Express, Diners Club, EuroCard/MasterCard, Visa) that is issued in Sweden. As credit card holder paying for the booking you must be at least 18 years old and can make a booking for yourself and/or others (maximum 5 others). We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted in a readable format. If your browser is SSL equipped, your transaction will be secured automatically. If you don't have a credit card issued in Sweden, if you don't want your ticket delivered by mail, or if you wish to pick up your ticket in a country other than the country of departure, you will need to contact Air France to make your booking and arrange for payment and ticketing: Air France Sweden Bookings center: 08-519 999 90 Flying Blue frequent flyer programme: 0771-71 99 00 OBS! The Service Fee will then change, please see separate Service fees page for more detailed information. The system allows you to cancel your booking during your session online. If you wish to cancel or modify a booking after signing off, please call Air France bookings to find out if it's possible for the ticket you've booked. (subject to fare restrictions, see Pricing conditions page): Air France Sweden Bookings center: 08-519 999 90 Flying Blue frequent flyer programme: 0771-71 99 00 Please note that your ticket(s) are issued on the same day you book online.
The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: - for flights in Europe (including Metropolitan France and Corsica) € 125 in Economy and €300 in Business; - for intercontinental flights € 500 in Economy and Premium Economy and € 1.500 in Business and La Première (or the equivalent in the local currency) .
E-ticket is available for most of our routes (departures out of Stockholm, Göteborg, Copenhagen and Oslo). Due to increased credit card fraud problems, Air France does not accept third party payments (the credit card holder not being the passenger or part of the group traveling together). Exception: We allow payments for family members with the same surname. Please make sure the family member you book for brings the personal identifier you specified during booking to check in at the airport or to Customs and Immigration if required (this applies to e-tickets only).
Your personal data compiled during the booking process (surname, first name, e-mail,...) will be used for the sole purpose of placing and carrying out your order (buying and selling air tickets) online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible.
Air France shall: - Actively protect unauthorised access to personal data stored in its computers; - Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations; - Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.
Visas, passports, vaccinations and health
Please be advised that it is your responsibility to determine and obtain whatever documentation that is required, so make sure that you prepare your trip well in advance. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.
CONDUCT ABOARD AIRCRAFT
The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).